Help Center

Frequently Asked Questions


When Will I Be Billed?

Billing Changes


When Can I Expect My First Package?

Shipping Changes

What's Inside?

What Do I Get?

Managing My Pawfile

How Do I Make Changes to My Account?

Making Changes

Can I Change My Treats?

Pausing and Cancellation

Skip A Shipment

Cancellation Policy



Lost/Stolen/Damaged Items


Preservative-Free / Storage & Expiration

Why Do We Choose Preservative-Free?

Best Practices

Additional Questions?

Contact us

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Treat your pup and try the tastiest snacks on the planet, today!

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