Help Center

Frequently Asked Questions

Billing

When Will I Be Billed?

Billing Changes

Shipping

When Can I Expect My First Package?

Shipping Changes

What's Inside?

What Do I Get?

Managing My Pawfile

How Do I Make Changes to My Account?

Making Changes

Can I Change My Treats?

Pausing and Cancellation

Skip A Shipment

Cancellation Policy

Returns/Refunds/Exchanges

Policy

Lost/Stolen/Damaged Items

Policy

Preservative-Free / Storage & Expiration

Why Do We Choose Preservative-Free?

Best Practices

Additional Questions?

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